Frequently Asked Questions (FAQ)

Is the bag really 100% waterproof?

Yes, the pocket of your Blackgoat swimming trunks is 100% waterproof. It is specially designed with a waterproof magnetic closure to ensure your valuables stay dry even when you are in the water.

Can I just wash the swimming trunks?

The swimming trunks can be easily cleaned in the washing machine without affecting the fabric or the waterproof pocket. Just follow the instructions on the care label. However, you should not tumble dry or iron them.

Won't the magnets break my cell phone, car keys or bank cards?

No worries! The bags are designed so that they are not only 100% waterproof, but also optimally protect your valuables. The innovative closure is based on advanced technology in which magnets are securely anchored in the mechanism. This ensures that a sufficient safety distance is always guaranteed.

Can I put my cell phone, wallet and passport in my bag at the same time?

Everything will probably fit in at the same time! The internal dimensions of the bag are 201mm x 140mm. However, don't pack the bag too full so that you can still move freely and carefree in the water.

When will I receive the swimming trunks?

Your patience will pay off! We will start shipping our swimming trunks from the beginning of December 2023. We assure you it will be worth the wait and you will be thrilled to hold such an exclusive product in your hands. Thank you for your trust.

How does the waterproof bag work?

The bag has a waterproof magnetic closure that keeps your valuables safe and dry even when you're in the water.

Do you offer a guarantee for the swimming trunks and the bags?

Yes, we offer comprehensive warranty services for our products:

Dryness guarantee: We guarantee that your valuables will always stay dry in your bag.
Quality Guarantee: We guarantee that the product is free from defects in materials and workmanship and conforms to published specifications.
Longevity Guarantee: Our products are known for their durability and durability. If used properly, you should be able to enjoy it for a long time.

These warranties are valid for a period of 5 years from the date of purchase, provided you register the product with us. You can find more detailed information in our “Warranty Terms”.

If you have any questions about your order or feedback, what is the best way to reach you?

If you have a concern about your order or would like to share feedback or suggestions for improvements, please contact us via our customer service page. We always endeavor to resolve any problems promptly. We are always happy to hear your suggestions and opinions. You can also reach us via our social media channels or directly by email. Your opinion is very valuable to us.